HELPPIER’s tutorials interact with users’ actions, by checking when they perform a specific action for example clicking a button, hovering a page section, opening a new link or typing some text.
Quick online guides for busy users
Helppier’s step-by-step guides are multi-page. This means you can build a workflow that runs on different pages, and users can follow the right path by simply clicking on the “Next” button.
Tutorials can appear in the form of a pop-up in the center of the screen or in the form of a bubble attached to a highlighted element.
Online user can follow tutorials and add their data at the same time, instead of just seeing how it’s done. Furthermore, users are not bound to a single page as they can continue follow tutorial steps on a new one.
Be creative with your guides
Remind users with specific messages that they should read and might need attention when click/mouseover an element of your website.
Inform users about important notes like a new email, software release or a new policy.
Highlight new products and features across your website to boost engagement.
Set step-by-step tutorials to start as soon as users visit a specific page in your website or web app for the first time.
Show different guides for different customers groups (first time users, active users, admin, male/female customers, etc) by customizing the dimensions or values of any set conditions.
You can set your guides to start after a certain time or when a user clicks or mouseovers a specific element of your choice.
Set guides to appear automatically after a certain time to help lost users.
This is our default action. Attach walkthrough steps to selected elements of your website.
Click on elements
Lead users to another page or area of your website when clicking on a specific element. The guide will continue to run there.
Attach guides to mouseover elements of your website. Helppier can recognize elements that are not always visible.
You can automatically redirect the user to an upcoming step whenever a next element is hidden.
With this action you can attach a bubble on a specific option of a dropdown menu.
You can simulate form filling. Add a description and it will automatically be presented on a selected text field.
Define guides to start automatically when users open a specific link
Each guide has a unique shortlink that allows you to easily copy/paste it to send to customers in an e-mail message, social media, SMS or live chat. So the guide will be displayed instantly when users click on the shortlink.
- Respond support tickets faster and more efficiently
- Reduce customer support calls duration
- Redirect users to private areas of your website
- Include interactive guides into FAQ’s and knowledge base
- Customize links of website buttons
Monitor and analyze how and which guides are being seen.
Users can rate guides through one of the 5 reaction options and in the end add a comment about the service.
Move Helppier widget and bubbles to any position on the screen.
Overlay darkens the background behind the tutorial to boost users focus and minimise distractions.
Add text, images, videos & links. 5 Different layout combinations with title, description and multimedia attachment. Change colors and fonts to match to your website or web app.
Create user guides and display them in any device you like.
Choose any language that may fit your needs.
Helppier works in every major browser such as Google Chrome, Firefox and Safari and supports http and https sites.
Easy-to-use built-in search tool to simplify user navigation that lets you find all the content available on the widget.
All content in Helppier is searchable and available on all tools, using instant search so you don’t even have to press enter.
No code or plugins required. Create, change or remove step-by-step tutorials and on-screen tooltips without any programming skills.
Invite your team
Delegate admin functions to other team members so they can create and publish new guides. All your team in a single account.
Two hosting methods
Helppier widget can be used as SaaS or installed in one of your servers (On premise).