HELPPIER’s tutorials interact with users’ actions, by checking when they perform a specific action for example clicking a button, hovering a page section, opening a new link or typing some text.
Quick online guides for busy users
Helppier’s step-by-step guides are multi-page. This means you can build a workflow that runs on different pages, and users can follow the right path by simply clicking on the “Next” button.
Tutorials can appear in the form of a pop-up in the center of the screen or in the form of a bubble attached to a highlighted element.
Online user can follow tutorials and add their data at the same time, instead of just seeing how it’s done. Furthermore, users are not bound to a single page as they can continue follow tutorial steps on a new one.
Be creative with your guides
Remind users with specific messages that they should read and might need attention when click/mouseover an element of your website.
Inform users about important notes like a new email, software release or a new policy.
Highlight new products and features across your website to boost engagement.
Set guides to start as soon as users visit a specific page in your website or web app for the first time.
Show different guides for different user groups (first-time users, active users, admin, male/female customers, etc)
Create guides that start automatically after a certain time or when a user clicks or mouseovers a specific area.
This is our default action. Attach walkthrough steps to selected elements of your website.
Click on elements
Lead users to another page or area of your website when clicking on a specific element. The guide will continue to run there.
Attach guides to mouseover elements of your website. Helppier can recognize elements that are not always visible.
You can automatically redirect the user to an upcoming step whenever a next element is hidden.
With this action you can attach a bubble on a specific option of a dropdown menu.
You can simulate form filling. Add a description and it will automatically be presented on a selected text field.
Don’t just create guides, track performance
Take advantage of real user insights and make improvements to your application!
With Helppier you can track engagement and see which guides are more required by users.
This way, you can detect the user’s needs and adjust your approach.
Access our daily, weekly or monthly reports without leaving your application.
Talk to customers in the same language
Helppier supports 65 languages! Integrate your Microsoft Translator API Key to translate all your guides automatically. All you need to do is define your primary and secondary languages, and select the content you wish to translate.
Add text, images, videos & links. We offer 5 different layout combinations with title, description and multimedia attachment. Change colors and fonts to match to your website or web app.
Use Overlay to darken the background behind the tutorial to boost the user’s focus and minimise distractions.
Move the Helppier widget and bubbles to any position on the screen.
Create and edit user guides through an intuitive point-and-click system. You don't need any programming skills.
Invite and delegate admin functions to other team members so they can create and publish new guides. All your team in a single account.
Two Hosting methods
Helppier installation is versatile. Use the widget as a SaaS or install it directly in one of your servers (On premise).
All content in Helppier is searchable. Use instant search so you don't even have to press enter.