Increase product adoption and customer retention, helping users in a more engaging and contextual way. Easily create interactive user guides, tutorial videos and help articles that are one click away from users on your website.
Give your users superpowers 💪
Guide users anywhere, anytime. ⌚
Helppier is the easiest way to help users online. In just a few minutes, you can create interactive user guides, tutorial videos, help articles and centralize all your documentation in a knowledge base that is one click away from users. Be it customers or employees.
Promote user autonomy while reducing costs with training and support. Without any coding.
Create beautiful onboarding experiences to convert and retain users
Boost user productivity and autonomy through self-service
Lower costs with customer support, onboarding and staff training
Reduce time spent on creating and sharing documentation
Accelerate response time to colleagues and customers
Acquire more customers with powerful in-product marketing
Say goodbye to boring FAQs 👋
Guide users through your product
Accelerate user onboarding and feature adoption. Easily create interactive user guides such as product tours and in-app tooltips to ensure users are on the right track.
Answer common questions with video tours
Reduce time spent on recording and editing. Convert user guides into ready-to-use tutorial videos of your platform and share with users online or offline.
Centralize and share your knowledge
Forget about scattered Excels and PDFs. Boost productivity and accelerate response time, organizing all your information on a personalized dashboard that is updated real-time.
A 24/7 help center for your business 💼
Improve the way your company creates and shares information, with two powerful solutions that work together.
In-app User Guides
Boost user autonomy inside your website or web application, creating in-product messages without coding. Users can access information without contacting support.
Product Tours
Contextual Tooltips
Tutorial Videos
Tool Integrations
Help Articles
Analytics
Knowledge Portal
Boost user productivity with a personalized web-based knowledge portal. Users can access information, share feedback and leave messages, all in one place.
Custom Dashboard
Procedures
Message Inbox
Comments
Tables & Files
Quick Search
Multi Device
Create guides that are responsive & user friendly.
Multi Language
Translate content up to 65 languages automatically.
Multi Tool
Easily integrate FAQs, calendars and contact forms.
Multi Platform
Helppier works on any browser or operating system.
User Onboarding
First time experiences can be scary. Easily create welcome messages through a point-and-click system, and help users understand your product’s value.
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“Helppier team was selected to collaborate with Telia to provide a more intuitive customer online journey. The team is dedicated and excellent to work with.”
Kristi SaarementsInnovation @ Telia
Customer Support
Answer common questions with in-app guidance. Ensure users can complete tasks through a contextual assistant and reduce the number of support calls.
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“Helppier helped solve one of the biggest problems we had in our applications. Allowing users to get the information they needed, without having to contact our support lines. We were able to reduce support calls by 60%.”
Nuno GuedesVP of Sales @ Celfinet
Employee Training
Traditional training is no longer working. Teach new employees how to use internal platforms through interactive in-app guidance.
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“Helppier solution helps with the training of our new applications, saving us a lot of time on documentation development.”
Vasco MarquesHR IT Developer @ Ecolint
Team Collaboration
Improve your company’s organization flow and simplify everyday tasks. Share information, provide feedback, approve content and notify your team, all in one place. No more switching tabs.
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“Now, all our content can be shared internally, reviewed and updated in real-time, allowing our customer care team to promptly access accurate information, confidently reduce response time and increase guest satisfaction. With Helppier, we were able to reduce response time on 70% of our daily interactions.”
Manuel QuintellaReservations Supervisor @ Pestana Hotels
