The biggest challenge for any SaaS is to acquire and retain new users, ensuring they understand how to take adavantage of software to achieve their goals. Introducing value through onboarding and leading users to the right track becomes crucial. Especially in today’s digital transformation era when there are so many software solutions on the market.
Industries
Improve user experience and digital adoption with automated in-app messages.
Software as a Service
More Challenges
- First-time users can’t understand how to use software or specific features.
- Users don’t convert to paying customers and don’t upgrade the free plan.
- Users don’t see the value and move to a competitor solution instead.
- Users get frustrated with complex interfaces and need to contact support or access FAQs.
Helppier Benefits
Use popups to promote new features and upscale through discounts.
Create beautiful onboarding tours to convert and retain first-time users.
Answer common questions about your software through tutorial videos.
Enhance user experience through a self-service center and in-app messages.
Introduce welcome messages as soon as users login for the first time.
Place contextual tooltips to explain new features or complex options to new users.
Interactive User Guides
- Timer & Triggers
- Popup Message
- Product Tours
- Tooltips
- Tutorial Videos
- Help Articles
- Embed Tool (Forms & Tickets)
Retail & E-commerce
Online customers expect immediate answers about products, payment options, return policy, shipping, among others. With that said, a positive and fast Customer Service is crucial for the success of any E-commerce or Retail business. Because that’s precisely where companies need to stand out to increase customer trust and retain users for a longer time.
More Challenges
- Customers have a hard time with payments and tracking orders online.
- Customers don’t know about new products or discount campaigns.
- Online users often have questions about return policy and shipping.
- Customers expect a positive user experience and fast customer service on the website.
Helppier Benefits
Drive revenue and increase leads through contextual marketing messages.
Create popups to announce new products, discount codes or updated return policy.
Answer common questions about payment, shipping, and refunds by integrating a 24/7 help center.
Reduce the number of tickets and emails using tutorial videos to teach users how to perform tasks on their account area.
Improve your website user experience through beautiful and contextual interactive user guides.
Place contextual tooltips to explain how users can get an order number or why you need to collect personal data.
Interactive User Guides
- Timers & Triggers
- Popup Messages
- Contextual Tooltips
- Tutorial Videos
- Embed Tool (Forms & Tickets)
- Help Articles
Hospitality
Very often in the Hospitality sector, distributed teams such as call centers and hotel front offices struggle to find the information they need about a specific room or procedure. This leads to a slow response time to customers via email and phone call. Since internal information is scattered between Excels and PDFs it is also a challenge to keep up with changes and share feedback about specific information.
More Challenges
- Since information is dispersed, distributed teams have a hard time accessing information leading to slow response time.
- Call center teams and front desks can’t share feedback or report errors.
- Hard time updating and keeping track of changes in rooms, procedures, etc.
- Hotel guests need help booking reservations online and have very specific questions for instance related to checkout or animal policies.
Helppier Benefits
Accelerate response time to customers, quickly finding information about rooms, events, and check-in.
Boost employee productivity, centralizing important information, and internal procedures in one portal.
Share feedback, comments, report errors and leave messages to your call center and front office teams.
Check distances between hotels to suggest alternatives to customers when there are no rooms available.
Easily track changes, update information and make it available for your teams in real-time.
Help potential clients with booking reservations online or accessing a private area on the website.
Knowledge Management Portal
- Properties Dashboard
- Comments & Messages
- Procedures
- Distance Calculation
- Tables & Files
Interactive User Guides
- Product Tours
- Popup Messages
- Contextual Tooltips
- Embed Tool (Forms & Ticket System)
- Help Articles
Banking & Financial
As customers keep demanding fast and safe options, banking and financial institutions keep adopting new digital technologies that help unlock the new banking experience. The challenge with these new technologies is that it requires some learning curve for both employees and end customers.
More Challenges
- Users have a hard time using online banking apps to transfer money, consult balance and make payments.
- Internal software used in banking institutions for internal operations are complex and outdated.
- Agents need to access documentation on the go when in meetings with potential partnerships and clientele.
- Information about services and policies is dispersed and difficult to find, there’s a need to centralize.
Helppier Benefits
Organize scattered information about loans, procedures, and services on a custom portal that is updated in real-time for your teams.
Bring your documentation about account policies and maintenance fees anywhere, so agents can access when they are on business meetings.
Explain new technologies and internal platforms to new employees using step-by-step tutorial videos and in-app tooltips.
Teach customers how to perform tasks such as consulting balance and transferring money using contextual in-app messages.
Interactive User Guides
- Tutorial Videos
- Contextual Tooltips
- Embed Tool
- Help Articles
Knowledge Management Portal
- Service Dashboard
- Comments & Messages
- Procedures
- Tables & Files
Telecommunications
Telecom companies receive numerous tickets and support calls from customers every day. The greatest way to maintain high-quality customer service at a low price is to embrace digital technologies that allow automating common tasks. In addition, the technology used to perform internal operations is often outdated and difficult to use.
More Challenges
- A high number of customer tickets and slow response time by email and phone calls.
- Users have a hard time using the online account area.
- The technology used for internal operations is complex which requires constant employee training.
- There’s a huge need for documentation both for internal and external use.
Helppier Benefits
Reduce the number of tickets regarding payments, internet issues, and mobile plans, placing help articles on top of the account area.
Teach users how to consult the mobile data used, promo codes, balances, and movements through contextual product tours and tutorial videos.
Accelerate response time to calls and emails, by centralizing all information about products, services, and procedures in one platform.
Onboard new employees faster and teach them how to use internal online platforms through tutorial videos and in-app tooltips.
Interactive User Guides
- Tutorial Videos
- Contextual Tooltips
- Product Tours
- Help Articles
Knowledge Management Portal
- Product & Service Dashboard
- Messages & Comments
- Procedures
- Tables & Files
