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Interactive Guides

Quick online guides for busy users

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INTERACTIVE GUIDES

Step-by-Step Tutorials

HELPPIER’s tutorials interact with users’ actions, by checking when they perform a specific action for example clicking a button, hovering a page section, opening a new link or typing some text.

See Tutorials in Action

Multi-page Guidance

Helppier’s step-by-step guides are multi-page. This means you can build a workflow that runs on different pages, and users can follow the right path by simply clicking on the “Next” button.

Highlighted page elements

Tutorials can appear in the form of a pop-up in the center of the screen or in the form of a bubble attached to a highlighted element.

Interactive Tour Guide

Online user can follow tutorials and add their data at the same time, instead of just seeing how it’s done. Furthermore, users are not bound to a single page as they can continue follow tutorial steps on a new one.

INTERACTIVE GUIDES

Tooltips

Tooltips are small hover pop-up windows that display a brief description about a specific element (image, button, form field, text)
on any webpage.

Helping Points

Use tooltips to provide hints, suggestions and help messages across your website to provide opportune and relevant information to certain customers.

See Tooltips in Action
helppier tooltips interactive guides

Be creative with your guides

Attach guides’ steps in any page element of a website or web product including
text and image sections, iframes, forms, buttons, links, menus, within images and much more.

Alerts

Remind users with specific messages that they should read and might need attention when click/mouseover an element of your website.

Notifications

Inform users about important notes like a new email, software release or a new policy.

Announcements

Highlight new products and features across your website to boost engagement.

User Engagement

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Onboarding Messages

Set step-by-step tutorials to start as soon as users visit a specific page in your website or web app for the first time.

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Segmentation

Show different guides for different customers groups (first time users, active users, admin, male/female customers, etc) by customizing the dimensions or values of any set conditions.

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Triggers

You can set your guides to start after a certain time or when a user clicks or mouseovers a specific element of your choice.

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Timer

Set guides to appear automatically after a certain time to help lost users.

Tutorial Actions

Your guide’s steps don’t necessarily have to be static.
We provide different types of actions, which can be used to create a more interactive and personalized experience.

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Walkthrough Step

This is our default action. Attach walkthrough steps to selected elements of your website.

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Click on elements

Lead users to another page or area of your website when clicking on a specific element. The guide will continue to run there.

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Mouseover

Attach guides to mouseover elements of your website. Helppier can recognize elements that are not always visible.

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On Hide

You can automatically redirect the user to an upcoming step whenever a next element is hidden.

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Dropdown

With this action you can attach a bubble on a specific option of a dropdown menu.

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Automated typing

You can simulate form filling. Add a description and it will automatically be presented on a selected text field.

Shareable Guides

Define guides to start automatically when users open a specific link

Each guide has a unique shortlink that allows you to easily copy/paste it to send to customers in an e-mail message, social media, SMS or live chat. So the guide will be displayed instantly when users click on the shortlink.

  • Respond support tickets faster and more efficiently
  • Reduce customer support calls duration
  • Redirect users to private areas of your website
  • Include interactive guides into FAQ’s and knowledge base
  • Customize links of website buttons

Tracking

Analytics

Monitor and analyze how and which guides are being seen.

Feedback Form

Users can rate guides through one of the 5 reaction options and in the end add a comment about the service.

helppier interactive guides
helppier interactive guides

Customization

Position Adjuster

Move Helppier widget and bubbles to any position on the screen.

Overlay Option

Overlay darkens the background behind the tutorial to boost users focus and minimise distractions.

Appearance

Add text, images, videos & links. 5 Different layout combinations with title, description and multimedia attachment. Change colors and fonts to match to your website or web app.

Accessibility

Multi Device

Create user guides and display them in any device you like.

Multilanguage

Choose any language that may fit your needs.

Multiplatform

Helppier works in every major browser such as Google Chrome, Firefox and Safari and supports http and https sites.

accessibility multi device multilanguage multiplatform

Search Tool

Easy-to-use built-in search tool to simplify user navigation that lets you find all the content available on the widget.

All content in Helppier is searchable and available on all tools, using instant search so you don’t even have to press enter.

Easy Creation

No code or plugins required. Create, change or remove step-by-step tutorials and on-screen tooltips without any programming skills.

Invite your team

Delegate admin functions to other team members so they can create and publish new guides. All your team in a single account.

Two hosting methods

Helppier widget can be used as SaaS or installed in one of your servers (On premise).

Help users before they even ask.

Get a free trial for 15 days when you schedule a demo.